SG
Sam G
1 reviews | Active since Jun 2014
29 Jul 2020, 19:08
POOR SERVICE & BANKING APP THAT DOESN'T WORK
I've sent numerous emails to the Facebook page requesting help and I've been to the branch as well, and now AGAIN I cannot log into my banking app! For the 2nd time in a month it says invalid credentials when I use my biometric log in or when I enter my password, so tired of waiting it a queue to sort the same minor issues out, its highly frustrating, if you guys cannot handle the amount of users then put a limit to your services!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
30 Jul 2020, 10:14Dear Sam, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Jul 2020, 10:14
Official
Dear Sam, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
30 Jul 2020, 10:15Dear Sam, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Jul 2020, 10:15
Official
Dear Sam, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
SG
Sam G's updateReviewer Update
30 Jul 2020, 15:10Christal & Basani have been really great and helpful and my issue is resolved, thank you so much! Especially Christal that went out of her way and is so patient and pleasant
SG
Sam G's update30 Jul 2020, 15:10
Reviewer Update
Christal & Basani have been really great and helpful and my issue is resolved, thank you so much! Especially Christal that went out of her way and is so patient and pleasant
Absa's replyOfficial
30 Jul 2020, 16:11It is our pleasure to be of assistance.
Best regards,
Absa's reply30 Jul 2020, 16:11
Official
It is our pleasure to be of assistance.
Best regards,