Poor service & Bad Communication

I never thought the day my mother when she passed on i will have a nightmare with ABSA regarding the prescribed 48hrs turn around time, I submitted the claim on the 24th Feb the day after my mother had passed on with the hope i will receive the money within at least 72hrs but to my surprise when i phone the head office on Friday 27th Feb i spoke to Ref: Princess (14:17) and she informed me the claim was rejected, without putting any effort to contact me & the nature of the claim to be rejected was because the client teller used a wrong policy number on a claim but the forms filled were correct. Instead of the bank notifying me or the person who process the claim they choose they preferred not to bothered by my application they received on the 24th Feb.<br> <br> It did not matter to them whether i needed the money urgently to assist me in burying my mother with dignity and to make it worse on that when i went back to that branch to query about this ordeal, the person who processed the claim jokingly said to me (ukhalelani manje) which meant i was showing unnecessary concerns which was painful for a person to even suggest such as if i was requesting money for a party. This is unacceptable.