Poor service & bad attitudes

Went to ABSA bank Sasolburg today to try and open a bank account for my son. All was well until I got to the consultant (Mercy & her colleague) who explained to me that they could not use my proof of address - a Tyme bank statement because it had no postal code. Fine, I asked if my existing Absa account could not be used they said no because it has become inactive & handed over. So, i asked if a capitec statement would be fine they said yes. I then left the bank, went to get that statement, returned & waited 30 minutes to be assisted only to be told that the capitec statement I'd gone to fetch also cant be used because it has no transactions. Yes, it has no transactions because I currently use my tyme bank account which they couldn't accept. I have my own proof of address which they did not accept so I dont appreciate being told to go to the municipality & get someone to declare my address for me. All they said was get a statement not get a statement that has transactions...

Honestly speaking, they attitudes & behaviour need to be adjusted. They sit there as if they're doing us favours for doing their jobs. I'm infuriated by the time wasted & the lack of empathy the showed. Extremely poor customer service from Mercy & her friend.

The fact that they continuously have to ask each other if my documents could be used just showed that they did not want to assist me. I know all the tricks & traits of customer avoidance, i used to work in the banking sector so I know when I'm being brushed of.