Poor Service

So... once again we had to pay ABSA N1 a visit. At the front desk you have to stand in line to speak to a bank official. I will call this desk the "Pearly Gates" and the official "Petrus". Here we are told, with a smile no less, that we will have to wait 2 hours to be helped. We are given a number (62) at 09:50. "Petrus" also said that there are 21 customers before us in the line. Obviously we complained about the poor service, but "Petrus" insists that waiting for 2 hours is NOT poor service. Then we decided to go for coffee and returned to the bank 1 hour later only to find that there are still 20 customers waiting before us. To our astonishment we found that there are only 2 bank officials assisting clients! Maybe COVID is still to blame? Who knows!? Maybe we were placed waaayyy down on "Petrus's" list because we dared to question their poor sevice? Once again I say... who knows? Visiting ABSA N1 City is a nightmare, even more so for us pensioners. No respite, no respect, no consideration, and most importantly, no service. "PETRUS" at the "PEARLY GATES has decided!