Poor service

Dear Absa car Finance Team,

I am writing to urgently follow up on the situation regarding my car. In January, my vehicle was written off, and as I had no insurance, I reached out to you for assistance with selling the car. I provided the details of where the car was towed, and I was told that you would contact the towing company, retrieve the car, sell it, and attempt to pay off some of the outstanding finance debt.

However, since the 7th of January, the day of the incident, I have not heard from anyone at Absa Finance. It is now March, and the car is continuing to accumulate debt, which I am unable to afford. This situation is deeply concerning, especially as I am in this predicament due to the unemployment crisis in South Africa. I have been unemployed since September 2022, and I’ve been using my savings to pay for both the car and insurance, but my funds are rapidly depleting with no income coming in.

The person who was handling my account mentioned they would come to me to have me sign the necessary papers so the car could be taken, but to this day, nothing has happened. I need to know if this delay is because I am located in KZN or for another reason.

Please treat this matter with the utmost urgency and provide me with an update on when you will be retrieving the car.

I look forward to your prompt response.

Pieter.vanEeden who handled my account , his address is not going through.