Poor service

I am a Absa Insurance HOC policyholder since 2015, yesterday I spoke to 3 consultants who don't know what emergency home assistance is and were adamant that it is not offered on the policy. I tried explaining that it was previously available and asked when was it removed. No one could answer. I was placed on hold for a lengthy period by all 3 consultants, none of them attempted to be of assistance, they just wanted to pass me off to the next person who was just as unhelpful. I eventually asked to speak to a manager, the consultant, Kobone said she will get Damian Michaels to call me back, I am still waiting. I am so disappointed with the service that I am experiencing from AIC now as this is not how it used to be. I am in the process of getting quotes to move my buildings cover to another insurer, where I can be guaranteed of dealing with people who care about clients and know what they are doing.