Poor service

Came here at birch acress mall, just to collect a debit card on 07 august, as i had received an sms to do so. I didn't expect to wait an hour just to collect a debit card. What a poor service. Even capitec bank is way much better. The quee is so long, only 3 tellers assisting. No sense of urgency, nix. People i will advice to spare 3 hours, when you have a business to attend in this branch. I will never set my foot here again.