Poor service at its best

I had loans from African bank, Wonga, Capitec Bank and Capfin I have never app**** for a loan for 2 weeks from the above credit service providers or get such a ********** service. I got their loan but I can't transfer it to my Capitec Bank account because the limits were not set on an account they opened for me. I spoke to the consultant and made him aware that I can't visit a branch due to my working hours. Now I'm stuck with loan which I can not transfer to the account which was supposed to receive the loan in the first place. I told their consultant that I need to settle other debts to be able to finance this debt but I'm unable to do so because their consultant was too lazy to set the limits. Even though I told him that I don't have to visit the branch and asked him to help set up an internet banking and app. The he told me that after downloading the app I will be able to transfer the loan to my account without any problems . I didn't want to have a transaction account because I am happy with Capitec Bank account. Now the loan is stuck in their account and I can't use it for things I wanted it for. On 19/08/2019 I sent an email to the consultant who was assisting me but he ignored me. I called their call centre on Saturday (17/08/2019) morning and I was told to switch off the phone when I turn it on, I will be able to transfer the loan but that was a way of getting rid of me. Absa lead when it comes to poor service.

I spoke to Main street branch manager and he was willing to assist and came up with a solution that will help me a lot. Terence is the best.