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nthabi M
1 reviews | Active since May 2014
17 Aug 2021, 10:34
Poor service at Absa vehicle finance
I have sent an email for to *** since the 28th July 2021 it’s now the 17th of August I still don’t have any feedback from them. The service at Absa vehicle finance is really inefficient I have called in so many times and no one really knows anything. I also got a number from an agent where he said it’s the restructuring team number but the number doesn’t not even exist or ring for that matter.
Please urgent provide feedback
Regards, Nthabiseng Email - ***
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Absa's replyOfficial
17 Aug 2021, 13:59Dear Nthabi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply17 Aug 2021, 13:59
Official
Dear Nthabi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care