Poor Service at Absa The Glen

We have an account with Absa and have had it for more than 20 years and now are frustrated with the poor service with The Glen Branch. We didn’t even choose to have this banker from there since the Glen is not our branch.

Our bank account was frozen in June 2022 and all signatories had to submit KYC documents and the account was enabled for transactions. In August the account was frozen again and this time we had to supply 3 signed documents

On the 16th of August we got the only response from our Enterprise banker and have not received any official communication since then. Every other communication is only when we goto the branch to ask.

Its very unfair for a bank to allow deposits but refuse any other transactions. Its also very unprofessional for a bank of this size to not communicate if theres any delays. Iam frustrated as we need to make urgent payments but every week its just stories. Can someone deal with this please, its embarrassing. If I didn’t love the brand, I would have been moving banks.