Poor service at Absa Northgate

Firstly I have to say that the Customer Services at Absa Northgate is totally insuffienct. There is always a long line and only 2 or 3 persons to assist. This is however not my complain. I have been in the bank today to do a simple thing, When I went into the bank I went to information and told the women there what I need to do. She told me to que at customer serives. I just needed a letter as proof that I am banking with Absa. This turned out to be quit the ordeal. First I stand in the customer service line for 45 minutes. When I am 2nd from the front a lady came and told me that for a bussiness account I have to go and wait for another person to help me. I go there and the women tells this man (I have his name) that I only need a proof of banking letter. He tells her that I have to wait. He goes out and gets another client and helps her. I sit outside his office for another 15 to 20 minutes. The client comes out of his office and the man tells another lady that works there to tell me that he cannot help me I have to send an email for such a letter and they will then email me the letter. He knew from the start what I wanted but he made me wait and then he comes out of his office and did not even have the curtiousy to talk to me. Well I had enough of this nonsens. I am waiting for a payment to clear and after that I will close my accounts with Absa.