Poor service at absa idirect car insurance claim

I registered a claim on 01/09/2017 for a car accident until today there's no progress on the claim. They are not communicating with me instead I'm the one who has been following up with them to find out the progress on the claim and they told me they are still busy with the validation process at it takes 21 days for the claim to be finalised. No updates even when I ask them to update me. The damages are R7000 but I'm still waiting, its like my claim is less important than other claims. When I call they told me they are still busy with other claims.

I've been paying for almost 3 years now without claiming from the insurance but its difficult to process a R7000 damage. They told me that my car is still in a drivable condition so I should continue driving it in that condition. Claim Ref. No.00****02