Poor service at ABSA greenstone foreign exchange services

I went ABSA greenstone on Monday to send money via western union and was told I need proof of residence and bank statements would be sufficient. Then I went to my bank got bank statements to use as proof of residence then when I returned they said I need bank statements for 3 months. I returned to ABSA greenstone with 3 months bank statement and when I got to the counter I was then told that I need bank statements, payslip and proof of residence completely different from the last time I went. The woman at the counter was unhelpful and unprofessional and dealing with ABSA greenstone was a horrible experience. Its disappointing that noone seems to know what is required people tell you different requirements and you made to run from place to place with very unfriendly staff who are not helpful. Very disappointed with ABSA greenstone foreign exchange services.