Poor service at ABSA carnival City branch.

I see i am forced to give you a one star but you actually deserve a minus five STAR rating. This morning I drove all the way from Alberton, past your branch, to collect my mother in Brenthurst brakpan. After struggling a half hour to get her and her oxygen machine into the car, I eventually stopped at your branch. My mother, being 80 years old and walking 1 km an hour, pulling her oxygen tank, we eventually arrived at your branch. At your branch I am told that my mother with her oxygen bottle doesn't fit through your turnstyle door so we have to wait for someone to override the door. We waited and waited, with your lady on the floor looking up at us and ignoring us, several times. Eventually a man came to open the door. When we got in, your lady on the floor mentioned that she only opens the door for people in wheelchairs. We'll if I had a wheelchair, I would have put my mother in the wheelchair. We needed to verify my mother's banking details as her pension fund company is changing systems and needs the acc number verified. YOUR SYSTEMS WHERE OFFLINE! THE WHOLE DAMN DAY! We had a statement of my mother that was printed at your very branch last week. We came prepared with all the documents, I'd book, and the statement. Only to be told that you are offline! Allllllll we needed was a stamp to verify that the account number on the statement is correct! THE ANSWER WE GOT IS THAT YOU ARE OFFLINE AND YOU WILL PROBABLY BE OFFLINE THE WHOLE DAY!! WORST OF IT ALL, ALLLLL YOUR BRANCHES WERE OFFLINE!!! NOT ONE OF YOUR STAFF MEMBERS WERE PREPARED TO HELP! NOT EVEN IN THE WAY OF OFFERING TO PHONE ME IF AND WHEN THE SYSTEMS ARE BACK ONLINE! PATHETIC PATHETIC PATHETIC ABSA!! YOU HAVE TOTAL DISREGARD FOR THE FACT THAT MY MOTHER IS ELDERLY AND SICKLY AS WELL AS FOR THE FACT THAT I HAVE TO TAKE A DAY OFF WORK TO SORT THE ISSUES OUT! FROM A HUMAN PERSPECTIVE, YOU FAILED MISERABLY TODAY!