Poor service at absa bank

On 07/02/22 I called ABSA bcoz I changed my phone so now I was trying to link the new phone but I had difficulties, so I spoke with Reese Morgan who tried to assist me but the questions he was asking me to verify me were not relevant to me & when I answered he told me that I answered wrong 2 of those questions. 1 of those questions were asking me about property and never owned any property & the other was asking me about owning a restaurant and never owned or worked in a restaurant but my answer was wrong. I then asked to speak to a manager bcoz I don’t have time to go to the branch & they cant ask me questions to verify me & tell me that I gave the wrong answer. But Reese told me that no manager was available to speak to me, I then asked that when the manager is available they must call me, till today 09/02/22 im still waiting for Absa managers to call me.