Poor service at ABSA

My husband and I have been loyal customers for the past 30 years.Recently,they stopped my credit card because they said it wasn't FICA compliant.Affidavit and all details were sent through.The problem with ABSA is most employees at the private bank and throughout ABSA now work from home,so when you phone through,there is no-one but switchboard to speak to.ABSA employees aren't answering their phones leaving customers utterly frustrated.From a client's point of view,it's not working having employees working from home,no-one to sort out queries. ABSA,please bring your employees back to work or your loyal customers will do their business elsewhere.