poor service at Absa

I was trying to change my D/O to another bank. but it didn't work, (resulting in an R/DO). Their own phone record proved this. Subsequently, ABSA have messed up on so many occasions. They even double debited me, AFTER i agreed to a payment plan.

I've had such bad service from Absa that i simply cannot understand how Absa function.

Their call centre is a waste of time. All they do is send you the same scripted response and one feels as though you are just a number. You cannot talk to a manager at all.

Branch managers try their best, but they too are frustrated by their own processes.

It is BEYOND frustrating dealing with the organisation.