Poor service as usual from ABSA

Poor service as usual from ABSA I app**** for an account for my teenage son online. A consultant called me and asked for documentation, which I sent to them on the same day (20 September) and received this confirmation email. I did not receive any response. On 14 October, I received an sms from them to say “Absa: Your application has been withdrawn because you did not send us the documents required to process your new account. If you're still interested apply again.” I followed up with them and they said they'd get back to me over a week ago. They didn't. There is something seriously wrong with ABSA’s systems. They are not interested in new customers or existing business. Please resolve this issue asap. I do not wish to apply again. Please contact me via email. Sara Khan