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Pfunzo R
1 reviews | Active since Jul 2022
15 Oct 2025, 13:14
Poor Service and Unresolved ATM Issue at ABSA Lephalale
I am very disappointed with the poor service at ABSA Lephalale. It’s been almost three weeks since I reported an issue where the ATM jammed while I was withdrawing money, and the cash was not dispensed. I immediately went inside the branch to report the incident, but until now, the matter has not been resolved.
I have been visiting the bank several times for updates, which has cost me both time and money. The staff keep saying they are still investigating, but I am getting no clear feedback or solution. I expect better service and faster resolution from ABSA, especially when it comes to customers’ money.
Please assist in resolving this matter urgently.
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Pfunzo R's updateReviewer Update
15 Oct 2025, 15:25Thank you, Basani Hlungwane, for your response. Unfortunately, my issue is still not resolved. It’s now been three weeks since the ATM jammed with my money on 26 September, and every time I visit the branch, I’m told to wait another 2–7 days.
I’ve been to the branch more than three times, which has cost me petrol money and time — and no one will refund me for that. This delay has really affected me because I’ve had no access to my funds since the incident and I’m struggling to buy food and basic groceries.
Please treat this matter as urgent and help me get my money back as soon as possible.
I’ve been to the branch more than three times, which has cost me petrol money and time — and no one will refund me for that. This delay has really affected me because I’ve had no access to my funds since the incident and I’m struggling to buy food and basic groceries.
Please treat this matter as urgent and help me get my money back as soon as possible.
PR
Pfunzo R's update15 Oct 2025, 15:25
Reviewer Update
Thank you, Basani Hlungwane, for your response. Unfortunately, my issue is still not resolved. It’s now been three weeks since the ATM jammed with my money on 26 September, and every time I visit the branch, I’m told to wait another 2–7 days.
I’ve been to the branch more than three times, which has cost me petrol money and time — and no one will refund me for that. This delay has really affected me because I’ve had no access to my funds since the incident and I’m struggling to buy food and basic groceries.
Please treat this matter as urgent and help me get my money back as soon as possible.
I’ve been to the branch more than three times, which has cost me petrol money and time — and no one will refund me for that. This delay has really affected me because I’ve had no access to my funds since the incident and I’m struggling to buy food and basic groceries.
Please treat this matter as urgent and help me get my money back as soon as possible.