Poor service and unauthorized deductions

The above account was opened in December 2015 and Absa Wills started collecting an unauthorised deduction for a Will that we have no recollection of executing. When enquiring at Absa Strand branch we got severe bad treatment from the Branch Manager, Anel Strydom on the weekend of 16 January 2016.<br> <br> To date we have not received feedback on the cancellation of the debit order and reversal of the fees. None of the staff members could confirm when this Will was executed and when and by whom the debit order was authorised. The Client Service Manager did not provide us with feedback or even contacted us as promised.<br>