MM
Modise M
1 reviews | Active since Mar 2014
07 Apr 2025, 22:08
Poor service and *********** staff.
Never ever do Home loans with ABSA unless you want a headache. My late mother had a home loan with ABSA and ceded her life cover from Old Mutual to ABSA . Account number ***.She passed on ,on the 11th February. Went to old Mutual to do a claim and they told us cession letter is needed from ABSA. We went to ABSA Moruleng and the whole Staff didn't understand what a cession letter is. We were eventually given an email (Home loans security release) .That's when trouble started . I sent an email on the 13/Feb/2025 and was told via email that the email given was to be used by ABSA employees only . Fast forward to 6th march 2025 after endless emails a cession letter (or what looked like it was)was sent from Busi Zulu with a wrong policy number. ( Spouse of the deceased policy number not the deceased policy number) The correct policy number is ***8. Since I have sending email after email for ABSA to assist with no luck. Now ABSA sent an email to our Estate administrator to say there is no policy ceded from Old Mutual to ABSA. Please we demand ABSA to rectify their mistake and send Old Mutual or Us the cession letter required by Old Mutual to settle the home loan. Please also explain if we have to pay the Bond or what because there is an sms sent to say the Bond owes
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Replies (7)
Absa's replyOfficial
08 Apr 2025, 09:22Dear Ntebaleng Gladys Molekwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Apr 2025, 09:22
Official
Dear Ntebaleng Gladys Molekwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
MM
Modise M's updateReviewer Update
08 Apr 2025, 10:52Thank you for your response.
However I would like to explain something for your attention.
1.Old Mutual needed cession letter from the 13/February/2025. That's when I went to ABSA Moruleng branch and did what I was asked to do.
2.Old mutual has the policy active claiming that as long as they didn't receive the right document the policy will be active at our expense.
3.Absa promised the cession letter or proof that Old Mutual policy has been ceded to ABSA will take 3 working days to be sent
4. Old Mutual claims to end the process of death claim on the 14/April/2025 should they not receive the documents.
5.Who must pay the policy since ABSA is the one who failed to send a mere cession letter for Old Mutual to finalize the paying of the Bond as per agreement between Old Mutual and ABSA ??
6. Now ABSA home loans sent a message to say we owe Bond premiums.
7. ABSA sent a message to our Executors to say there is no Policy in place and now we must pay interest from the Estate .
8. Had ABSA sent cession letter from the beginning this would have been avoided.
9. Please treat this as a matter of urgency. We demand that everything outstanding for Old Mutual claim to be finalized be sent before end of this week. It's not our fault that this matter which was brought to ABSA attention from the 13/February/2025 is still not finalized.
However I would like to explain something for your attention.
1.Old Mutual needed cession letter from the 13/February/2025. That's when I went to ABSA Moruleng branch and did what I was asked to do.
2.Old mutual has the policy active claiming that as long as they didn't receive the right document the policy will be active at our expense.
3.Absa promised the cession letter or proof that Old Mutual policy has been ceded to ABSA will take 3 working days to be sent
4. Old Mutual claims to end the process of death claim on the 14/April/2025 should they not receive the documents.
5.Who must pay the policy since ABSA is the one who failed to send a mere cession letter for Old Mutual to finalize the paying of the Bond as per agreement between Old Mutual and ABSA ??
6. Now ABSA home loans sent a message to say we owe Bond premiums.
7. ABSA sent a message to our Executors to say there is no Policy in place and now we must pay interest from the Estate .
8. Had ABSA sent cession letter from the beginning this would have been avoided.
9. Please treat this as a matter of urgency. We demand that everything outstanding for Old Mutual claim to be finalized be sent before end of this week. It's not our fault that this matter which was brought to ABSA attention from the 13/February/2025 is still not finalized.
MM
Modise M's update08 Apr 2025, 10:52
Reviewer Update
Thank you for your response.
However I would like to explain something for your attention.
1.Old Mutual needed cession letter from the 13/February/2025. That's when I went to ABSA Moruleng branch and did what I was asked to do.
2.Old mutual has the policy active claiming that as long as they didn't receive the right document the policy will be active at our expense.
3.Absa promised the cession letter or proof that Old Mutual policy has been ceded to ABSA will take 3 working days to be sent
4. Old Mutual claims to end the process of death claim on the 14/April/2025 should they not receive the documents.
5.Who must pay the policy since ABSA is the one who failed to send a mere cession letter for Old Mutual to finalize the paying of the Bond as per agreement between Old Mutual and ABSA ??
6. Now ABSA home loans sent a message to say we owe Bond premiums.
7. ABSA sent a message to our Executors to say there is no Policy in place and now we must pay interest from the Estate .
8. Had ABSA sent cession letter from the beginning this would have been avoided.
9. Please treat this as a matter of urgency. We demand that everything outstanding for Old Mutual claim to be finalized be sent before end of this week. It's not our fault that this matter which was brought to ABSA attention from the 13/February/2025 is still not finalized.
However I would like to explain something for your attention.
1.Old Mutual needed cession letter from the 13/February/2025. That's when I went to ABSA Moruleng branch and did what I was asked to do.
2.Old mutual has the policy active claiming that as long as they didn't receive the right document the policy will be active at our expense.
3.Absa promised the cession letter or proof that Old Mutual policy has been ceded to ABSA will take 3 working days to be sent
4. Old Mutual claims to end the process of death claim on the 14/April/2025 should they not receive the documents.
5.Who must pay the policy since ABSA is the one who failed to send a mere cession letter for Old Mutual to finalize the paying of the Bond as per agreement between Old Mutual and ABSA ??
6. Now ABSA home loans sent a message to say we owe Bond premiums.
7. ABSA sent a message to our Executors to say there is no Policy in place and now we must pay interest from the Estate .
8. Had ABSA sent cession letter from the beginning this would have been avoided.
9. Please treat this as a matter of urgency. We demand that everything outstanding for Old Mutual claim to be finalized be sent before end of this week. It's not our fault that this matter which was brought to ABSA attention from the 13/February/2025 is still not finalized.
Absa's replyOfficial
08 Apr 2025, 12:41Dear Ntebaleng Gladys Molekwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Apr 2025, 12:41
Official
Dear Ntebaleng Gladys Molekwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
MM
Modise M's updateReviewer Update
10 Apr 2025, 14:05You ABSA bank never cease to amaze me . Documents were sent to ***ca attention Tumi Mashinini but yet you want documents again. It means follow ups were never done . Imagine from 13 February 2025 email after email after email and yet nothing done except wrong policy on a cession letter. Why can't you trace the same cession letter and write a correct policy number on it . Busi Zulu did the cession . Why can't she send a correct cession letter instead of dragging this matter which already dragged for 2 months now. Something that was supposed to be 3 working days. I will try and send again now all those documents you need. Hope this will never drag again for another 2 months . All you know is apologies after apologies. Act now and stop apologizing
MM
Modise M's update10 Apr 2025, 14:05
Reviewer Update
You ABSA bank never cease to amaze me . Documents were sent to ***ca attention Tumi Mashinini but yet you want documents again. It means follow ups were never done . Imagine from 13 February 2025 email after email after email and yet nothing done except wrong policy on a cession letter. Why can't you trace the same cession letter and write a correct policy number on it . Busi Zulu did the cession . Why can't she send a correct cession letter instead of dragging this matter which already dragged for 2 months now. Something that was supposed to be 3 working days. I will try and send again now all those documents you need. Hope this will never drag again for another 2 months . All you know is apologies after apologies. Act now and stop apologizing
Absa's replyOfficial
10 Apr 2025, 15:00Dear Ntebaleng Gladys Molekwa Thank you for your posting.
Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Apr 2025, 15:00
Official
Dear Ntebaleng Gladys Molekwa Thank you for your posting.
Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw
MM
Modise M's updateReviewer Update
10 Apr 2025, 16:52Thanks
After all the up and down Old Mutual has sent confirmation that the funds are paid into ABSA account I'm grateful the matter has been resolved. Thanks for all the parties involved.
Thanks for solving out problem 🙂
After all the up and down Old Mutual has sent confirmation that the funds are paid into ABSA account I'm grateful the matter has been resolved. Thanks for all the parties involved.
Thanks for solving out problem 🙂
MM
Modise M's update10 Apr 2025, 16:52
Reviewer Update
Thanks
After all the up and down Old Mutual has sent confirmation that the funds are paid into ABSA account I'm grateful the matter has been resolved. Thanks for all the parties involved.
Thanks for solving out problem 🙂
After all the up and down Old Mutual has sent confirmation that the funds are paid into ABSA account I'm grateful the matter has been resolved. Thanks for all the parties involved.
Thanks for solving out problem 🙂
Absa's replyOfficial
11 Apr 2025, 13:12Dear Ntebaleng Gladys Molekwa Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's reply11 Apr 2025, 13:12
Official
Dear Ntebaleng Gladys Molekwa Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw