Poor service and possible ***** with no Feedback

On 20 November I received a mail stating that my case has been forwarded to a consultant who will provide feedback with a reference number. This came from Absa Vehicle Finance. The issue I have is that I have not contacted ABSA or anyone regarding Vehicle Finance and this started to flash red lights. I contacted ABSA immediately as I was afraid someone might try to get finance on my account. I was told that they will investigate and provide feedback. Still nothing 2 weeks later.