JC
Jeanette Cronjé
1 reviews | Active since Jul 2023
11 Jul 2023, 15:23
POOR SERVICE AND POOR AGENT ASSISTANCE
ABSA has the worst customer service ever!Been struggling a week now to get any feedback or answers regarding my query. Every time I phone,nobody can assist and their consultants are poor,they can not assist,if I ask to speak to a Manager they reply by saying they do not have that option and the phone gets put down in my ear! I phone back and need to submit either new or the same documents I already submitted! I need my SARS return to be paid into a different account,its been a week with no success! I can not believe how poor their service is!
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Replies (7)0
Replies (7)JC
Jeanette Cronjé's updateReviewer Update
13 Jul 2023, 12:06ABSA is really the worst ever!
After complaining on here,they very quickly responded to offer assistance from the so called "Specialist Case Manager Social Media Complaints"
What a joke!My query is still not resolved!And the worst of all, Ive been struggling for almost two weeks now,and just get told,I must wait,once again.
For a payment to be confirmed.Firstly,its my personal account,what needs to be verified.Its my money and my account! If ABSA knew what they are doing,this entire issue would have been handled,but because of all the incompetence now they make it my problem, is unacceptable and so unprofessional!!
Russell Edwards you are of no assistance at all!Just as the rest of ABSA!
After complaining on here,they very quickly responded to offer assistance from the so called "Specialist Case Manager Social Media Complaints"
What a joke!My query is still not resolved!And the worst of all, Ive been struggling for almost two weeks now,and just get told,I must wait,once again.
For a payment to be confirmed.Firstly,its my personal account,what needs to be verified.Its my money and my account! If ABSA knew what they are doing,this entire issue would have been handled,but because of all the incompetence now they make it my problem, is unacceptable and so unprofessional!!
Russell Edwards you are of no assistance at all!Just as the rest of ABSA!
JC
Jeanette Cronjé's update13 Jul 2023, 12:06
Reviewer Update
ABSA is really the worst ever!
After complaining on here,they very quickly responded to offer assistance from the so called "Specialist Case Manager Social Media Complaints"
What a joke!My query is still not resolved!And the worst of all, Ive been struggling for almost two weeks now,and just get told,I must wait,once again.
For a payment to be confirmed.Firstly,its my personal account,what needs to be verified.Its my money and my account! If ABSA knew what they are doing,this entire issue would have been handled,but because of all the incompetence now they make it my problem, is unacceptable and so unprofessional!!
Russell Edwards you are of no assistance at all!Just as the rest of ABSA!
After complaining on here,they very quickly responded to offer assistance from the so called "Specialist Case Manager Social Media Complaints"
What a joke!My query is still not resolved!And the worst of all, Ive been struggling for almost two weeks now,and just get told,I must wait,once again.
For a payment to be confirmed.Firstly,its my personal account,what needs to be verified.Its my money and my account! If ABSA knew what they are doing,this entire issue would have been handled,but because of all the incompetence now they make it my problem, is unacceptable and so unprofessional!!
Russell Edwards you are of no assistance at all!Just as the rest of ABSA!
JC
Jeanette Cronjé's updateReviewer Update
13 Jul 2023, 12:47It is not my problem!If the matter was dealt with correctly and professionally this would have been resolved!
But with ABSA lacking,now I have to wait!
This is not my problem!
But with ABSA lacking,now I have to wait!
This is not my problem!
JC
Jeanette Cronjé's update13 Jul 2023, 12:47
Reviewer Update
It is not my problem!If the matter was dealt with correctly and professionally this would have been resolved!
But with ABSA lacking,now I have to wait!
This is not my problem!
But with ABSA lacking,now I have to wait!
This is not my problem!
JC
Jeanette Cronjé's updateReviewer Update
13 Jul 2023, 12:56Do not shift the blame to SARS!
ABSA is at fault!ABSA has no clue what so ever what they are doing.
Ive said a million times,if this matter was dealt with correctly,professionally and by competent staff,this would have been resolved already!
ABSA is at fault!ABSA has no clue what so ever what they are doing.
Ive said a million times,if this matter was dealt with correctly,professionally and by competent staff,this would have been resolved already!
JC
Jeanette Cronjé's update13 Jul 2023, 12:56
Reviewer Update
Do not shift the blame to SARS!
ABSA is at fault!ABSA has no clue what so ever what they are doing.
Ive said a million times,if this matter was dealt with correctly,professionally and by competent staff,this would have been resolved already!
ABSA is at fault!ABSA has no clue what so ever what they are doing.
Ive said a million times,if this matter was dealt with correctly,professionally and by competent staff,this would have been resolved already!
JC
Jeanette Cronjé's updateReviewer Update
13 Jul 2023, 14:16If ABSA DID THEIR JOB,this would not have been a problem,you are making your problem mine!
Because you are ***********!
Your feedback is not acceptable!
Because you are ***********!
Your feedback is not acceptable!
JC
Jeanette Cronjé's update13 Jul 2023, 14:16
Reviewer Update
If ABSA DID THEIR JOB,this would not have been a problem,you are making your problem mine!
Because you are ***********!
Your feedback is not acceptable!
Because you are ***********!
Your feedback is not acceptable!
JC
Jeanette Cronjé's updateReviewer Update
13 Jul 2023, 14:18ABSA IS THE MOST *********** AND UNPROFESSIONAL COMPANY EVER!
JC
Jeanette Cronjé's update13 Jul 2023, 14:18
Reviewer Update
ABSA IS THE MOST *********** AND UNPROFESSIONAL COMPANY EVER!
JC
Jeanette Cronjé's updateReviewer Update
14 Jul 2023, 10:24It has just been proven that ABSA has no clue to what they are doing.
Been dealing with the "Customer Value Management" for days now!
According to him,they are waiting for "verification" from SARS,but in meanwhile I receive a email saiying ;
Good day Ms. Cronje Your email is acknowledged. Refund has been sent for processing and will be completed in 2 business days and thereafter the said Cheque account will be closed. Regards,
Collections officer Everyday Banking Legal
ABSA IS RIDICULOUS!
For what have I been waiting?
Wasting my time due to people not being competent!
Been dealing with the "Customer Value Management" for days now!
According to him,they are waiting for "verification" from SARS,but in meanwhile I receive a email saiying ;
Good day Ms. Cronje Your email is acknowledged. Refund has been sent for processing and will be completed in 2 business days and thereafter the said Cheque account will be closed. Regards,
Collections officer Everyday Banking Legal
ABSA IS RIDICULOUS!
For what have I been waiting?
Wasting my time due to people not being competent!
JC
Jeanette Cronjé's update14 Jul 2023, 10:24
Reviewer Update
It has just been proven that ABSA has no clue to what they are doing.
Been dealing with the "Customer Value Management" for days now!
According to him,they are waiting for "verification" from SARS,but in meanwhile I receive a email saiying ;
Good day Ms. Cronje Your email is acknowledged. Refund has been sent for processing and will be completed in 2 business days and thereafter the said Cheque account will be closed. Regards,
Collections officer Everyday Banking Legal
ABSA IS RIDICULOUS!
For what have I been waiting?
Wasting my time due to people not being competent!
Been dealing with the "Customer Value Management" for days now!
According to him,they are waiting for "verification" from SARS,but in meanwhile I receive a email saiying ;
Good day Ms. Cronje Your email is acknowledged. Refund has been sent for processing and will be completed in 2 business days and thereafter the said Cheque account will be closed. Regards,
Collections officer Everyday Banking Legal
ABSA IS RIDICULOUS!
For what have I been waiting?
Wasting my time due to people not being competent!
JC
Jeanette Cronjé's updateReviewer Update
14 Jul 2023, 10:54I don't have words!An hour ago you said you are waiting for SARS to verify!!
It is really ridiculous!
ABSA HAVE NOW PROVEN ONCE AGAIN TO BE USELESS!
It is really ridiculous!
ABSA HAVE NOW PROVEN ONCE AGAIN TO BE USELESS!
JC
Jeanette Cronjé's update14 Jul 2023, 10:54
Reviewer Update
I don't have words!An hour ago you said you are waiting for SARS to verify!!
It is really ridiculous!
ABSA HAVE NOW PROVEN ONCE AGAIN TO BE USELESS!
It is really ridiculous!
ABSA HAVE NOW PROVEN ONCE AGAIN TO BE USELESS!