Poor Service and operational skills

My merchant account number *** was blocked last year August September already for Suspicious ***** activity. I was asked by Shawn Nieuwoudt to submit the slips from the machine of which I did September last year and even today my account hasn't been opened. My business has been suffering since then and Shawn hasn't come back to me since as if I am not a Valued client as Absa would put it. If he cannot provide feedback or priorities my request he must give it to someone who's willing to assist it's not his bank and it's my money that's been held there.