POOR SERVICE AND NON-LOGICAL REPLY WHEN YOU GET IT 10 DAYS LATER

I had an issue with cost and raised complaint ref C-***1 with ABSA with a promised due date by 7/12/22 to no avail. Lodged same complaint a week later and received response on 13/12/22. The answer is clearly an attempt to get me off their back and make factually wrong statements in trying to explain the issue. May I add that I am a Platinum client for many years and really expected a better service, informed by factual information. I do have accounts with other banks as well and may as well cancel all my business with ABSA.