Poor Service and No Feedback

I was in the unfortunate position that a ********** transaction took place on my Virgin Money Credit Card. i received a sms notification on Tuesday 15 May 2018. I immediately logged onto Virginmoneyonline.co.za and saw that there has been a transaction on my account that i did not do. I phoned the number provided on the internet to stop the card. The lady gave me a case number and said that i should receive some sort of update within 7 working days, Well this did not happen and on Friday 25 May 2018 i called again to inquire about the progress, the person that assisted me told me that they cant understand the notes made on the system and that i should speak to the same agent again. I was placed on hold and someone else tried to assist me but they also could not all they said was that they can see the case has been escalated. They also said that they will sent the relevant agent an e-mail to contact me, unfortunately till today 29 May 2018 nobody has contacted me about the status and an update. Unfortunately the money is still not back in my account and nothing seems to happen. i am just unhappy about the poor service and that nobody contacts one to give an update.

The next problem that will arise is that i will have to pay back the money that someone else **********ly took from my account because of the incompetence of the staff working for Virgin Money / ABSA