LC
Leandri C
1 reviews | Active since May 2010
13 May 2021, 15:05
Poor service and no communication, ABSA is out of date!
C-***7 - ABSA CHEQUE ACCOUNT NR *** - I have been struggling with ABSA small business to change our churches small business account, our ABSA in delmas can't help us, and the guy that is suppose to help me can't, we have no access to our accoutnt. We have stuff to pay and we can't, now ABSA complaints send a mail it will take 3-7 business days to resolve the complaint. What nonsense is that, its 2021 and COVID and you can't change anything online? With the correct documents etc. We want to help people in our church but can't access our account? Please help, we need access to our account asap. Thansk~!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 May 2021, 09:12Dear Leandri
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply14 May 2021, 09:12
Official
Dear Leandri
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
LC
Leandri C's updateReviewer Update
18 May 2021, 07:56Please note my issue is still not resolved? I still don't have access to our account, I work in another town and I am struggling to get to a bank, please can we resolve this online. Thansk! And why does ABSA take 4-5 days to get back to you , but when you owe them money they have people calling you non stop every day all hours of the day? Its 2021, and we have a pandemic called COVID-19, and we as customers must go to the bank non stop but the business bankers work from home for their safety. Please I need to resolve this asap. Thanks!
LC
Leandri C's update18 May 2021, 07:56
Reviewer Update
Please note my issue is still not resolved? I still don't have access to our account, I work in another town and I am struggling to get to a bank, please can we resolve this online. Thansk! And why does ABSA take 4-5 days to get back to you , but when you owe them money they have people calling you non stop every day all hours of the day? Its 2021, and we have a pandemic called COVID-19, and we as customers must go to the bank non stop but the business bankers work from home for their safety. Please I need to resolve this asap. Thanks!
Absa's replyOfficial
18 May 2021, 08:54Dear Leandri
Thank you for your posting.
Please refer to our email send to your personal email address.
Please refer to our email send to your personal email address.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply18 May 2021, 08:54
Official
Dear Leandri
Thank you for your posting.
Please refer to our email send to your personal email address.
Please refer to our email send to your personal email address.
Kind regards,
Rezona Louw
Group Customer Care