Poor service and ******** by ****m Ali

I have probably been a client of you bank for over a decade. From the time you offered the vigin money credit card. I went to your bank to apply for vehicle finance (I just wanted to know the requirements for us self-employed people). Their is a very rude abrasive character named ****m Ali working at the atrium branch. I overheard how he dealt with the black gentlemen who was ahead of me. He spoke to him like he was his gardener. Even speaking street slang to customers. Anyway a friend of his who arrived after me was promoted to ahead of me because they had an "appointment". They had arrived about 20 minutes after me. Check on your camera's. Yet he said they had been waiting quiet a while and he could not make them wait any longer.When they had in fact just arrived. I saw when they came in through the door. By overhearing the conversation you realise they were personal friends of his and therefore getting special treatment. Anyway he tells the customers long stories about how he's overqualified for the job and has 16 years experience ect. If he is not happy being a consultant or thinks he's overqualified get someone else. Please tell your staff to keep their personal stories to themselves and help us promtly and efficiently. He even took off his mask off on duty. Which is a health risk to customers. Yet you won't allow us entry without a mask. What kind of example is that ? I refused to be served by someone who's not wearing a mask and putting my health at risk so I promptly left the branch and drove to the musgrave branch.(Check your cameras Friday 26/11/2021 ) If service like this continues I would like you to know I get plenty of calls from your rival banks with offers enticing me to switch yet I for some reason have stuck it out with you.