POOR SERVICE AND LAZY STAFF

About two weeks ago ABSA phoned my Dad to increase his available credit on his creditcard. At the time he refused. This was for an extra 10k. Friday, he approach a employee at the branch to increase his limit by a further 2.5k as things happen unexpectedly. NOW here is the thing, how did his profile change all of a sudden. And why did this employee Mr Siyanda Cele send my Dad home to inquire telephonically? Friday afternoon laziness? He is 71y old son. If it was me different story. Absa just lost another client - sometimes your money is good enough sometimes not. Service NON existent and I wonder how would Siyanda feel if it was his dad....?