Poor Service and Lack of Follow-Up on Credit Card Downgrade Request

I am writing to formally raise a complaint regarding the service I have received from Absa Bank.

Over the past few weeks, I have made multiple attempts to request a downgrade of my credit card. Each time I have managed to get through to a consultant, I have been assured that someone would contact me to assist further. Unfortunately, I have not received any of these promised callbacks.

In addition, trying to reach support has been extremely frustrating. Calls frequently go unanswered, and when they are answered, the issue is not resolved but rather deferred with yet another promise of a callback that does not happen.

This ongoing lack of communication and follow-through is unacceptable and does not reflect the level of service one would expect. I am simply requesting assistance with a straightforward downgrade, yet the process has been unnecessarily prolonged.

I would appreciate urgent intervention and request that a representative contacts me as soon as possible to resolve this matter.

I hope this complaint will be taken seriously and addressed promptly.

Desired Resolution:

- Immediate contact from a competent consultant - Assistance with downgrading my credit card without further delays - Improved communication and follow-through on customer requests