POOR SERVICE AND ITC LISTING

During the covid epidemic, I was offered a grace period due to our company cutting our salaries 35%. I forwarded the requested documents as proof, and the Grace period was approved. My car is on a debit system, so the minute the grace period expired the bank ABSA AVAF debited my account. Now months after, Absa has placed me on ITC and says my account is in arrears. I have had numerous emails and proofs send to them with no success Absa gives poor service, and I'm moving my accounts and finance to another bank ABSA SHAME ON YOU I WILL NOT ADVISE ANYONE TO USE THEM