POOR SERVICE AND INCOMPETENCY

worst service ever received, I have been using ABSA for so many years and about 2years ago I upgrade to a cheque account paying R98 a month. It all started when I app**** for overdraft, the *********** consultant at Carlton Centre branch did not tell me about the abnormal charges that was going to be debited from my account. I then went Malvern branch to query about why am I being debited more than R300 on charges, I was sent from pillar to post wasting my time and money, No one could explain to me what the charges were for, they finally said it's because of overdraft, I settled overdraft and still experienced the same problem, I was at the Malvern branch every month to query and the consultant Maria gave me very stinking attitude when I was asking why am I still being charged so much after closing overdraft she even told me IF I AM NOT HAPPY I SHOULD CLOSE THE ACCOUNT, and I am still waiting for my money that they said it's going to be reversed. Now I wanted to close my account and it's still a problem, I AM VERY DISSAPOINTED WITH ABSA AND THE PEOPLE THEY HIRE. I HAVE NOW CHANGED BANKS, YOU HAVE LOST 1 LOYAL CUSTOMER.