Poor service and incompetence Consultants

Good day I was called this morning by one of Absa consultant offering me a credit card and I agreed when she was checking she realised that I have a listing on my absa Profile, she asked me if was I ever under debt review if so I need to go to the branch to update it. I went to the branch in Ventersdorp to update it but they did not assist rather I told them how it’s it’s in Fnb if you have a listing on your profile that you need to communicate with debt review to remove the flag because it seems like the flag is with Absa because I had a personal loan with them. I called with the number they provided but it was not what I was expecting. I called sales Department and they couldn’t assist or let me say they had no idea what I was talking about. Absa can you please assist with removing a debt review flag on my absa profile, I’m no longer under debt review it was updated in 2020 by Court Order and even on credit bearu I’m clear.