POOR SERVICE AND I AM BEING ****** IN THE PROCESS

I paid extra amount towards my bond to help with interest rate on my R170 000 bond with R 1.1 million repayment over 30 years !!

I paid an amount of R8650 over and above my monthly debit orders. I went to the bank in more than 3 occasions and the amount was not capitalized and i asked them to do so as the funds were just floating on my bond account.

Later on they advised that i need to open a flexi reserve account to get the money, only to go back and there is no money on the flexi reserve, contacted customer care only to advise me that i can only get half the amount R4400 otherwise i will owe the bank money

i have never had a default on my debits, the amount is over and above, they failed to capitalize and i want it back, i cannot afford to lose R4400 to ABSA through thin air when they are ripping me off on this bond as is

i want my money back and i will pay the exact amount as per my debit order as i am working on moving my bond to a bank that will give me a better deal

this issue has been pending for +-4 months and that includes me taking time off work to try and sort this out.