tT
tebogo T

1 reviews | Active since Feb 2021

25 Feb 2021, 16:23

poor service and fruadster

I called on the on the 19/02/2021, to enquire about money been transferred internal from my accounts without my consent. I was told someone from absa will call me within 2 toady and still no call. I do all the calling(8 calls on the 25/02/2021) to find out what's happening and every consultant I spoke want me pay the money but could not give me an answer to my query nor escalated my issue. its show that the staff is not trained up to absa standards of services so I wonder how they they got hired.

Thanks absa credit card department for the very poor service and rude telephone skills. I will pay all that I owe to absa. regret joining absa and should have just listened to my wife when she left absa. best decision she ever made .

Tebogo Tlholoe ***

0
Replies (1)
Absa
Absa's reply26 Feb 2021, 09:48
Official
Dear Tebogo, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***1. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards 
Daphne Le Grange