1 reviews | Active since Apr 2018
poor service and feedback
My Letter to ABSA Insurance,
"I would hereby launch a formal complaint, and I will also make sure go to ‘Hello Peter” and express my poor service experience with ABSA insurance.
I have lodged a claim for a cracked bathtub and water damage on the 22/3/2019. From this date, not once did ABSA phone me back to give me any feedback on this claim. I had to phone in every time to follow up on the work flow of this claim. And today after weeks passed, I phoned in and spoke to a lady Balisa and was told my claim was rejected due to poor maintenance. Which I do not understand at all. I was told that ABSA has posted a letter to me. Now I must wait of our reliable post office before I was supposed to get feedback from ABSA.
This is very poor service, and I will seriously consider to find alternative insurance after being a customer more than 10 years of ABSA insurance."
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Kindly provide me with your ID Number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Kindly provide me with your ID Number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,