Poor Service and Empty Promises from ABSA Insurance and Vuka Vusi Trading CC

I lodged a claim for a damaged roof after a storm in Nelspruit on 9 October. I received an SMS that a contractor (Vuka Vusi Trading CC) from Witbank (more than 200 km away) have been appointed. Vuka Vusi came to inspect the property on 11 October after which I received an SMS on 13 October to confirm the appointment (which was two days ago at that stage).

The problem is that it has now been five weeks without any form of contact from ABSA Insurance or Vuka Vusi Trading. I have in the meantime contacted ABSA Insurance twice to find out how much progress there has been. I raised my concern with a contractor from so far away. In my last conversation on 9 November with a consultant it emerged that Vuka Vusi Trading had not even submitted a quotation yet. I was promised that I would be contacted that same day to confirm the contractor after Vuka Vusi was given a final deadline to submit a quotation. I have not had a single SMS, email or phone call from ABSA Insurance or Vuka Vusi Trading since 13 October. The roof remains damaged and with every rain event water streams into the house.