POOR SERVICE AND DONT CARE ATTITUDE

I have been a loyal client with Absa all my accounts on time every month with no missed payments. I app**** for a loan on Monday , I have called everyday regarding an update wait over 25 minutes each time paying for the call. I finally speak to a consultant and get told hold on for 3 MINUTES, I will check and revert! I wait for over 6 minutes more and get cut off! I spent over R350 CALLING ABSA! THIS IS REALLY POOR SERVICE!