Poor Service and Communication/Confusion between Departments

I was appointed by my Client who resides in Ireland as power of attorney on his ABSA account to have the FICA block lifted from his account. I was told by the Team Leader of the FICA department to follow specific process to appoint myself as POA in the absence of the client. The client sent originally certified documents by courier from Ireland and after I spent three hours at the ABSA branch at Rand Ridge Mall I was told it was loaded. The next step was to lift the block/hold on the account. It has been two weeks since the request was submitted and three months since my first engagement with ABSA and the problem is still not resolved.