Poor service and communication on ***** case

I lodged a ***** case on the 4th June and the case file was opened on the 6th June with ABSA forensic department. Absa communicated that the investigating process takes anything from 14 - 30 Days after the case has been lodged. It is now the 24th July and Absa has not given me proper feedback on the outcome of the case, which is very annoying to say the least. As a loyal customer it is very discouraging to receive such subservice and a great disappointment on how this has been handled thus far. At this stage Absa has not been putting me as a customer first and certainly after this issue has been resolved i do not see myself banking with Absa ever again