WW
William W
1 reviews | Active since Mar 2019
04 Apr 2020, 12:04
Poor service and communication from ABSA Private Banking
Went to collect a new credit card at Menlyn Maine, Private Banking. Advised that Private banking is closed until the end of the lockdown and the card can only be collected after lockdown. Why not simply send the uncollected cards to the General banking section which is upstairs in the same building? Why no notification to Private Banking clients that uncollected cards would not be available for collection during lockdown? All rather bizarre.
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Absa's replyOfficial
06 Apr 2020, 08:16Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply06 Apr 2020, 08:16
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd