dT
dale T
1 reviews | Active since Mar 2009
04 Jan 2021, 12:36
Poor Service and Communication
Requested an cancellation of our Home loan life Policy which was running in conjunction with the Home loan,As we no longer have a home loan with Absa we requested a cancellation, all I received was an email saying Policy cancelled,I asked for a written confirmation but still awaiting,Now I check on my profile the Policy still shows active!!! Can anyone please respond!!! Absolute poor Service from the Absa Retention department.
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Absa's replyOfficial
04 Jan 2021, 15:20Dear Dale Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Jan 2021, 15:20
Official
Dear Dale Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care