Poor service and communication

We app**** for a business overdraft that was pre-approved by the system on 5 June 2018 and the application was approved on 13 June 2018. Our business banker Ansie Barnes never informed us that the application was approved. I sent her an email on 25 June following up on the application, then she responded by saying that it was approved but from 13 June to 25 June she never felt that it was necessary to give us feedback. After approval we had to sign documents related to the overdraft but that only happened on 17 July when Ansie came back from leave. Meaning that our banker went on leave with our application and her work stopped when she went on leave. Is this how Absa works? That when employees go on leave they go with their work. To date we still have not received the overdraft and don't even know if this will ever be finalised, it's now almost 2 months in the application. This is unacceptable, as we really need the funds to increase revenue