Poor service - all clueless

I app**** for a virgin money credit card online on 26th Dec 2015 - this was actually my 5th application - I always apply and not receive any feedback, the time they decide to respond, they'll send email saying the application has expired.<br> On 26 Dec I sent through all docs needed and kept calling to get feedback - I was sent from pillar to post, when I call Virgin money on *** they seem to be clueless and ask me to call Absa *** as it's the one who approves applications. When I call Absa they tell me they're unable to check Virgin money application and transfer me back to Virgin and Virgin transfer me back to Absa etc - at that time I'm calling from my cellphone and acquiring lots of costs, been sent from pillar to post and no resolution. They all seem clueless and service very, very poor. No turnaround time for applications , clueless staff - Virgin money consultants all they know is to say they'll escalate the application but still no feedback or progress. Please educate staff, improve your application process and this is a serious inconvenience for clients. This has to be the worst service I've ever received - no word on earth that can describe this poor service.