Poor Service after being a client for 18 years

<p>On Monday I went to the branch to get a card for my savings account which I have never had a card for before. I stood in the queue for an hour and a half while staff members helped their family members at the end of the queue first. When I finally got to the front it took het 30 min to issue me a card and just now when I tried to use my card it is blocked and not working. I phoned the call centre which could not help me so now I have to go to bank again and stand in queue again and elevate my blood pressure. Seriously! Terrible service! Will be considering moving to another bank.</p>