Poor service after attempted ATM deposit

<p>I tried to make a payment in one of your ATM's in greenpoint and it took all the money but R20.00. The reciept it returned did not have the amount deposited and all it said was</p> <p> </p> <p>"Your cash has been retained. Please Contact your nearest call center or branch"</p> <p> </p> <p>I called the callcentre immediately and spoke to Mzwandile njokwana and he assured me if i go to the branch, it would be sorted immediately.</p> <p>When i went to the branch, i was told if I logged a complaint, i would have to wait 7 working days. this is an account payment which was supposed to be settled on the 4th october.</p> <p> </p> <p>Why do I have to suffer because your ATM mulfunctioned?</p>