Poor service after 6months of complaints

<p>We lodged a claim after major hael damage in Jan 2016. It took absa almost 6 months to communicate and send the contractor to repair the damages. We had light rain about 2weeks after the repairs were we notified Marietjie Loyd and the assesor Wynandt Lamprecht as well as the construction company that with the firstvrain water was again streaming down indoors in all areas of repair. I took photos and send it off to absa and untill now we are yet to receive any feedback. We will sit with the same issues as soon as the rainy season starts up. Seeing that i pay in excess of R1700pm on house insurance with absa i find the lack of communication and assistance unacceptable. We will be lodging a complaint at the ombudsman as well. After 6 minths of trying to resolve this it is frustrating and unfair that our miney is pocketed each month for a service not received. More damage is being caused due to the time frame this has taken to action</p>