Poor service

I am trying to get my late husband’s estate finalized but we cannot do this with ABSA not responding to requests for bank statements of the deceased. My executor has requested the bank statements since date of death up to date of closure of accounts. It has been 2 months now and ABSA is just not responding. In a very difficult time after losing a loved one it is terrible to think that a bank does not care. The ABSA website refers to words like “shared value, playing an integral role, empowering, purpose led, positive contributions and the North Star”. This is definitely not my personal ABSA experience. The ABSA service does not correspond with their empty website promises.

Refiloe Mhaule

Deceased Estate Specialist

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Landline: ***

Share Call Number (***)

trust

268 West Aven

Re: C-***7 EL: W VELDMAN 2023/71098 ref:!00D1r01GluM.!500Si0EDCXx:ref