Poor service, Absa, Vangate

Absa, Vangate mall, failed to give minimum standard of service for customers queuing for assistance in the Client Service section. It took more than 1 hour to assist a customer with a query. As a result only one staff member assisted in helping customers. The manager failed to intervene by providing an additional staff member to expedite services. I was 10th in the queue and was assisted after waiting for 75 minutes. Completely unacceptable.

To make matters worse, a pregnant woman queued behind me.

Ricardo Nel