LR
Louis R
1 reviews | Active since Jun 2018
08 Apr 2020, 20:43
Poor service ABSA Trading accounts
I have app**** for an ABSA online trade account more than 3 weeks ago. Initially my account was pending for approval. I submitted all documents requested, only to see after three weeks that my account that was pending for approval was revoked without any reasons. Also note, that I am a private banker at ABSA and a customer for 22 years.
Seriously considering moving to another bank.
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Absa's replyOfficial
09 Apr 2020, 08:45Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply09 Apr 2020, 08:45
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd